Senior Business Analyst (CRM)

Randstad is currently working with a Queensland Government Agency to find a Senior Business Analyst (CRM) on an initial 3 Month contract with possibility of extension. This role is based in Brisbane (South Bank) with WFH flexibility.

Client: Queensland Government
Contract Length: 3 Months with potential of extension
Rates: Open Market Rates
Location: Brisbane with WFH flexibility

Role Overview:

The client is seeking an experienced Senior Business Analyst to lead the end-to-end definition of detailed stakeholder and solution requirements for a CRM initiative. The role will be responsible for planning and facilitating requirements activities, analysing current state processes, defining future state processes, and producing high-quality requirements artefacts to support significant procurement activity (ITO/RFQ) in requesting and evaluating supplier responses covering implementation of a CRM solution.

This role requires a BA with strong experience across business process analysis, functional and non-functional requirements, data migration/transition requirements, integrations, reporting/analytics requirements, and role-based access modelling.

The successful candidate will work closely with business stakeholders, SMEs, internal technical resources and the project manager to establish a complete, approved and traceable requirements baseline.

Key Duties:

• Documenting current state business processes
• Defining future state business processes
• Capturing functional requirements
• Capturing non-functional requirements
• Defining transition requirements, including data cleansing and migration
• Gathering reporting / dashboard / analytics requirements
• Defining integration requirements
• Developing CRUD matrices and role/access models
• Facilitating workshops and working closely with business SMEs and technical teams
• Producing clear, structured, traceable requirements documentation and supporting stakeholder sign-off

The Ideal Candidate for this role will possess experience with the following:

• End-to-end business analysis on transformation initiatives
• Current state / future state process mapping
• Detailed functional and non-functional requirements
• Workshop facilitation and stakeholder engagement
• Producing high-quality requirements artefacts that support significant procurement activity and supplier evaluation
• Strong communicators across both business and technical stakeholders
• Structured, detail-oriented, and comfortable working through ambiguity
• Able to work independently and drive requirements outcomes
• Experienced in transformation projects
• Confident facilitating workshops and challenging gaps or unclear business needs
• Candidates with experience in transformation programs, CRM systems implementations, and enterprise process redesign will be highly regarded

If interested, please hit "APPLY" or email Sian for any enquiries sian.asnicar@randstaddigital.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.